Questions? We've got answers.

When you describe symptoms or upload a photo, multiple advanced AI models analyze your case independently. We then compare their assessments: if all models agree, you receive a high-confidence result. If they disagree, we tell you honestly and recommend professional evaluation. This approach has been shown in clinical research to achieve significantly higher accuracy than any single AI model alone.

Absolutely. Healia is built privacy-first. We never ask for your real name, address, Social Security number, or insurance information. You choose a nickname, and that's how we know you. All data is encrypted, and you can delete your entire history with one tap. We do not sell data to anyone, ever.

If our AI detects symptoms that could indicate a serious or emergency condition — like signs of a heart attack, stroke, severe allergic reaction, or mental health crisis — we immediately stop the consultation and provide emergency resources, including your local emergency number (e.g. 911, 112, 999), crisis hotlines, and directions to the nearest emergency facility.

No. Healia was built specifically for people without insurance or with coverage they can't afford to use. No insurance information is ever required.

Healia currently covers 50+ common conditions including skin issues, allergies, cold/flu, headaches, digestive problems, women's health, sexual health, minor injuries, and more. We're constantly expanding our coverage based on user needs.

When your treatment plan includes OTC products or supplements, we provide direct links to purchase them from Amazon, iHerb, GNC, and other retailers. We earn a small affiliate commission on purchases — this helps keep Healia affordable. We only recommend products backed by clinical evidence.

Yes! Healia is available globally. Our AI-powered health assessments, treatment plans, and guidance work for users anywhere in the world. Product recommendations are tailored to your region, and our affordable care routing helps connect you with local resources wherever you are.

Our Consensus Engine uses multiple AI models and achieves significantly higher accuracy than single-model approaches. However, AI is not perfect. We always display our confidence score, and for any assessment below high confidence, we recommend professional evaluation. Healia is a guidance tool, not a diagnostic device.

Yes. The $19.99/month Unlimited plan can be canceled at any time with no penalties. Per-session purchases ($4.99) are one-time charges with no ongoing commitment.